Contact Centre Software

All our contact centre solutions fully integrate with the award wining Ericsson LG phone system allowing your business to direct or ‘route’ calls to specific users or queues based on skill sets, compliance requirements and much more.

Contact Centre Software really does empower your organisation and maximise return of investment, read on to understand some of the Unique benefits.

Intelligent skill based routing

Intelligent Inbound call management is vital to deliver a great ROI for your  call centre. Being able to route the sales or service call through to your best available sales agent or the most successful technical agent makes you monies and improves customer satisfaction.

Live Wallboards & Management Reporting

Staff seeing their performance live across the business really helps improve productivity and results. You can also easily manage your team with access to live reports online and daily scheduled email.

Advanced IVR Intelligence

Need the software to ‘talk’ to the end user? or maybe help route a call or take a card payment via voice based recognition? Our fully compliant contact centre software can integrate with the Ericsson LG Phone system allowing your contact centre to deliver this solution to end users.

Do you eed to ensure you are covered? Our Contact Centre software ticks the boxes for PCI & FAC call recording compliance.

Dont chance it, get in touch with our team to discuss how we can help you become compliant.

Why not see our products in action, visit our Head Office in Peterborough where we can demonstrate the full functionality and value of Braxtels contact centre software. In addition, you get the chance to meet our award winning customer service team and slurp on a cup of freshly brewed coffee!

Would prefer an onsite demo, this is no problem, please contact our team to arrange a date that suits you.