Rydal shortlisted for Comms national customer service final - AGAIN!

Google Rating

4.7

Rydal Communications - Business Phone Systems & Managed IT

4.7

Olivia Simpson

13:46 06 Mar 18

Excellent service as usual from the guys at Rydal. I cant recommend them enough. They accommodated our needs with not a lot of notice, helped us out and saved us money! As a new start up they have done our CCTV, phone system and all our IT and IT Support going forward. Special thanks to James for his efforts and Mark as our Account Manager looking after us! Thanks again.

Simarjit Bajwa

15:15 15 Mar 18

Rydal's service has been par excellence right form the start. They have a great system in place to monitor your progress of any calls raised and even better staff to help deal with queries. I have experienced great service from Wayne, Mark, Phil, Steve, Andy and Leyla to name a few. Great job and I have good faith that they will continue to do so.

Alex Smith

15:57 06 Mar 18

Great experience since from day one, knowledgeable, helpful & excellent customer service. Always quick to respond on both sales and support requests, as well as always being willing to go over and above to ensure requirements are met. Always happy to recommend Rydal.

Steve Stroud

17:02 07 Feb 18

Our business has literally just cut over from our old legacy telephone system to the new one configured by the Team at Rydal and we have been absolutely delighted with how smoothly the project has run to time in a very short period. Our customer experience will be transformed with the new professional features and the onsite training supplied by Rydal has been first class including how quickly minor glitches were quickly ironed out on the day. Would thoroughly recommend and forgot to mention we are even making a saving !

Claire Moore

11:29 20 Feb 18

Leyla is amazing! We always received excellent customer service from her. Our queries are always answered promptly and they are always resolved. Thank you!

Dean Lynn

09:41 27 Apr 18

Rydal Comms have been an amazing support with provide all our telecoms needs. The cloud based system is very reliable and customer service/support was always on hand to help. I took advantage of a joint offer on a cloud based VoIP phone and business mobile which saved me a few ££!

Jason Holt

15:10 27 Apr 18

Rydal Communications have been a supplier to Uniassist Ltd since 2009, they have provided impeccable service and support for our mobiles, network and landlines over the 9 years. We want to thank all of their team from helpdesk, IT support, account manager and director in ensuring our business needs are always met. Keep up the good work Rydal!!

Jon Duncan

09:59 25 Apr 18

Experienced excellent customer service today from Rydal Communications and from Fiona in particular. Always great when you have a supplier who is prepared to fight your corner !

Shane Ledger

11:46 01 May 18

Rydal Communications made contact with us regarding an offer they had on investing in to a new telephone system. Albeit a little apprehensive due to it being a big switch for us as a business, the offer seemed very good so we agreed to go ahead. Since our commitment to Rydal I can honestly say the process has been extremely seamless. All departments have been very communicative and kept us up to date with installations and switch over dates etc. Upon install at both offices we had an engineer called Wayne conducting the work, Wayne was extremely helpful and went above and beyond to ensure everything was explained and working correctly. A very good, stress free service delivered and of course a great first impression of Rydal Communications. Shane Ledger Totally Recruitment Limited.

Paula Anglia Karting

12:14 01 Jun 18

We went with Rydal for a new telephone install and are completely regretting it. The price quoted is not the price being charged as they have now added on lots of extras that are essential, yet not mentioned in the initial quote. We've been going backwards and forwards for months trying to resolve this and are just met with a take it or leave it attitude.

Vuk Bobic

09:10 07 Jun 18

Received quick and efficient service for my new contract phone. The handset is great as is the plan which Rydal took the time to find for me. They are quick to answer calls and emails whenever I need assistance and I look forward to using them in the future!

mukesh sinah

13:42 16 Jun 18

We have now been with Rydall communications for nearly 5 years. I can not fault their customer service and levels of quality. The staff are a pleasure to deal with. If on the rare occasion we do have a problem they are always on hand to deal with it. I would highly recommend using rydall as your communications provider as I think they are heads and shoulders above the rest.

Gina Mattos

22:37 19 Jul 18

Great Service and installation, we are really happy with our new phone system. Thanks to the team and especially Steve who helped us out of hours. Highly recommended.

Matt Boyle

14:06 20 Jul 18

Rydal's team of friendly, customer centric staff have great market knowledge and always found the best options for our circumstances. I would thoroughly recommend their services and know they are able to react and meet any needs. Keep up the good work guys.

Dan

14:06 03 Aug 18

**reply: I can send you our company name via email if you give me your contact info - thanks. Steve from Rydal gets very confrontational when he cold calls and can't speak to our manager (Eventhough our manager has clearly said he is not interested) Just a tip, if you're trying to sell to a business its worth not being aggressive as it breaks down any desire to work with your company :)Basically, chill out Steve.

Emma Robson

19:17 27 Nov 18

Rydal Comms always respond in minutes to our requests for assistance. Ensuring they go the extra mile which is something we really appreciate at Lesko Modular. Thank you team Rydal

Tiffany Wells

11:01 22 Jan 19

Never given a 1 star review before! Very mislead by sales rep who promised a certain price point but this was not delivered. Rep has now left the company but Rydal will not take any responsibility. Whilst they do sort out issues eventually, it takes far too long to get things sorted properly and you have to keep chasing them. Phone diverts not actioned properly during key trading periods. Not really the type of company we like to do business with unfortunately. We have 3 years left of our 5 year contract and they have quoted us an obscene amount to part company. Proceed with caution, make sure you are aware of the Grenke rental charges and annual insurance premiums which are automatically extracted from your bank accounts.

Trusted Media

14:07 22 Jan 19

Rydal and the team have been an absolute pleasure to work with, helping with a unified solution for our business - Multi site Phone system and Mobile phones for our staff. Customer service team have been really helpful in getting our mobile apps configured with our desk phones so we are able to manage calls out and about.Highly recommend the Rydal team!

Joshua Rosenbaum

17:16 23 Jan 19

Always quick and efficient service from the team. Mandy has been fantastic - always quick to get back to me and get me up and running if any issues arise. Definitely 5 star service from them!

World Mission

10:32 25 Jan 19

Being with Rydal for years, Mark has being such an excellent help all these years and more recently Mandy helped resolve some issues very quickly too. Their level of quality is superb. Thanks Rydal

Kelly Hewitt

11:21 25 Jan 19

Organised 2 additional handsets for our system and also had them configured for the office. Team effort from Vikki, Kully and Fiona. thanks all. Much appreciated.

Chris Baker

11:28 28 Jan 19

I have been with Rydal for a few years now. Fantastic service from Stefan throughout, he has always kept me updated with my contract and resolved any issues very quickly! Would highly recommend.

James Dean

00:10 29 Jan 19

A op class service from start to finish. Fiona helped my business every step of the way. Nothing was too much trouble for her, amazing customer service from her and the team.

Keith Perry

12:01 29 Jan 19

Great service from a great company.! The personal touch is what we really appreciate and Leyla Panesar embodies the spirit of good effective customer service with a smile. We have been customers for 7 years this year and I can thoroughly recommend.

Jaswinder Sodhi

12:30 31 Jan 19

Josh has been always very helpful, he always take time to understand and solve the issue. He always follow up after any technical issue is resolved and make the system is up running as normal. Keep it up Josh and thanks for all the help.

Tristran McDowall

10:06 11 Feb 19

Our Company has just moved to Rydal. Installation was quick and the engineer that put the new phone system in was a wonderful chap. Slight issues with the new desk phone that was rectified very quickly. Cant thank Andy in Tech support and our account liaison Lucy enough for the expedient help offered. Looking forward to moving forward with them. Would highly recommend.

Paul Dredge

10:44 28 Feb 19

We have used them for last 3 years and never had any problems, any queries are always dealt with immediately in a polite efficient manner. Recently we need to add world traveler to our account and Mandy sorted it for me within half hour

Tiffany Mitchell

11:31 07 Mar 19

I spoke to Sam Holmes, Technical Specialist, to resolve my query about hold music. Response prior to this had been slow and I was frustrated, however Sam really turned it around and sorted out the issue really quickly for me, keeping me informed as he went. Would be very happy to deal with Sam again. :)

Greg King

14:44 13 Mar 19

Following a terrible experience with another VOIP company, Rydal was a breath of fresh air! They were quick, helpful and polite. The system worked immediately it was plugged in. Good quality handsets and almost immediate replies to any queries. Add to that the fact that they were one of the least expensive of all providers, I am a very Happy Bunny.

Ian Major

15:20 17 Apr 19

Our small conservation/heritage charity, The Sherwood Forest Trust, upgraded our phone system and broadband to Rydal Comms in January 2019. The service they provide has been very stable, and any technical support has been swift and very thorough. I give special thanks to Josh Codd and Tim Prentice who have helped us out on several occasions. Also thank you to Layla who has provided great admin and finance support.Keep up the good work Rydal, you're helping us protect the world's most Outlawed Forest!!! :-)

gonzalo sojo martin

09:51 15 May 19

Mandy Bartlett has been always very helpful, she always take time to understand and solve the issue. Great customer service and support.Thank you Mandy.

ian hunter

11:43 01 Jun 19

I was worried by the concept of a VOIP system when signing the agreements with Rydal but i'm now glad to have taken the step. The install was carried out professionally and I was impressed with the service. The service department are supportive in dealing with the setup of the system with the huge range of functionality on offer. We did have a few concerns with billing but these are now fully resolved and our charges are what was agreed in the beginning - Thank you to all the team for your continued support

Ataf Javaid

18:52 18 Jun 19

Matt and the team has helped me immensely in my business. Always got me the best deal and have saved me a lot of money. Excellent service and very reliable. Matt is always a call away. Thank you.

Sharon

10:46 26 Sep 19

As a company we have had the pleasure of Rydal communication services for the past 2 years, and i must say they are an excellent company to have around supporting our Telephone network, They are reactive when we are needing there assistance and nothing is too much trouble, We have had no issues with them in the 2 years we have been with them and are actually looking at other services they offer as all companies need the customer support that Rydal offer and if they can do this in other areas of our business that is a plus to us as a company.

Marcos Akkaya

21:11 10 Oct 19

Be very careful of this company - there are lots of extra call charges and maintenance introduced down the line which are all hidden within the small print. Rydal were providing a good service at first but now that there are queries and credits requested for over charging they have become extremely slow to respond

Niraj Bhatt

13:36 11 Oct 19

New CCTV & Door Intercom & Access Control System installed at my business address. The installation team were fantastic, Jamie Southerland who did the final install and commissioning today was excellent. Very polite, professional and friendly throughout the works and went out of his way to make sure we were happy and satisfied with everything. Would happily recommend to anyone considering Rydal Communications.

Karoline Newman

12:34 15 Oct 19

A really efficient and effective service from Rydal Communications as the Lettering Arts Trust updated its phone system, with particular appreciation of Lucy Pulfree and Phil Kernick's excellent support.

RWS Ltd

14:56 15 Oct 19

We have enjoyed a long and productive working relationship with Rydal Communications. Our Account Manager, Mark Worraker, has always gone the extra mile to ensure complete Customer Satisfaction. It is a pleasure to work with such a supportive company, and individual.

Gary Turner

15:23 15 Oct 19

As a longstanding customer HARP has been very happy with the service received from Rydal Communications. Everyone has always been so helpful with our calls for support, assistance and new kit. A special shout goes to Ash Mckie and Layla Panesar for their time, expertise and patience.

Tony Gleave

16:06 15 Oct 19

Fantastic service, Ash was very knowledgeable and shown a keen understanding of our business needs during implementation and I have been continuously impressed with the support teams efficiency and ability to resolve any issues immediately.

Lauren Mitchell

15:44 15 Oct 19

since signing up to Rydal, the service has been outstanding and all my queries have been answered quickly and efficiently. A massive thank you to Leyla Panesar who processed my order and ensured that all my needs and requirements were met to the highest standard

Jessimiela Usidame

14:16 15 Oct 19

Been with Rydal for over 6 years. Mark Worraker has been exceptionally helpful. Great service, quick responses, attention to details. Very happy with the company and our personal account manager Mark.

158 Performance

09:11 16 Oct 19

The team at Rydal installed our phone system in June 2016 not only does it work far better than than the old one but saved us over £150 pm and we experience less down time due to disruption of service. We were impressed with the way they handled everything from consultation to installation so when we experienced some IT issues we contacted them first. Their knowledge and efforts have saved us a great deal of time, expense and we have a fully working IT system tailored to our needs. Phil Kernick, our business manager is always at hand to deal with any issues we encounter and they are resolved efficiently and promptly and therefore we would recommend them to anyone.

Polly Shergill

09:19 16 Oct 19

Simply have to give this company 5 stars for they way they handled my initial inquiry and came up with both short and long term telephony solutions for my business. A big shout out to Phil Kernick who has been prompt in returning calls, emails and delivering excellent customer service. If you're looking for telephony systems and a company that delivers what they say than I highly recommend Rydal Communications.

Lisa Adams

11:29 23 Oct 19

We have used Rydal for many years now to take care of our business mobile phone contracts, with Phil Kernick always getting us great deals. The service as a whole is always excellent but the standout member of staff is Leyla Panesar. She is very knowledgeable, provides solutions to any needs or problems promptly and is always a pleasure to deal with - she's a keeper Rydal!

Graham Murphy

09:05 25 Oct 19

Rydal have been fantastic in supporting our communication needs at AASP.At no time has anything been too much trouble and any issues we have had have fast been resolved.A special thanks to Carrie-Ann, Layla, Mark, Steven and Wayne.keep up the great work folks.

kally singh

13:59 04 Nov 19

Great service from Leyla and Jason. They responded promptly to the query and I was up and running with the mobile shortly afterwards. Leyla always responds promptly to any query or support matters.

Julian Aldred

07:32 23 Nov 19

Very happy to recommend Rydal Communications to anyone. From the first contact via their web site they have been very responsive and keen to get things up and running. I had a slightly difficult situation with a move of premises and wanting to retain a number. Rydal have come up with solution that works perfectly.

Brian Collins

15:14 15 Nov 19

We really appreciate the great service given to us by Leyla Panesar. As soon as she became aware of the issue we were having she took charge of the situation and ensured it was fully resolved far faster than we had anticipated. We were impressed by both her professionalism and friendly manner. I have confidence that if we were to have any problems Leyla would help us resolve them

Terry Watton

16:54 14 Nov 19

Had a visit last week from Carly Rose our new Account Director from Rydal Communications. So glad that she popped in. She identified some areas for improvements and upgrades to our service that will not only significantly benefit our retail stores but will save us money in the long run. Very honest open and friendly style of service which was really appreciated, and a breath of fresh air in what can be a stuffy sector! I'd highly recommend Rydals approach to customer service if you're thinking of migrating to a new service provider.

Brett Shields

11:04 17 Dec 19

Running a large school means I have very little time for searching through the myriad phone deals out in the market. The team at Rydal removed all the stresses of the selection process by giving professional, solution based advice throughout. They were flexible to our changing needs and nothing was too much of a problem for them. The solution provided was market leading in terms of price and aftercare and was delivered in a world class manner. Would definitely recommend to anyone business looking for a personal touch with a corporate edge. Superb.

Herlander Alcobia

14:51 08 Jan 20

Wellington market has recently had new camera system installed and Darren who came out to site and quoted for the job was absolutely amazing, was there every step of the works and communicated wit us everyday to make sure the job was being done to our standards and also the other staff that installed it all was really good and professional, we definitely recommend this guys.

Horris Jones

10:26 17 Jan 20

Steff,Some feedback for your team.I have to say Leyla, Carrie and Jason have been top draw in support of my initial call with regards to my phone still on 3G. Each one of them have shown, patience, empathy to ensure I’m set up on 4G. They have followed up as promised and updated me with numerous calls and emails throughout. You should be proud of the team you have for delivering an excellent customer service.

Victoria Magnall

14:12 31 Jan 19

The friendly team at Rydal are very good at responding to the needs of Charles & Dean. They understand our requirements and work to ensure customer satisfaction is achieved. Their accessibility is notable and appreciated. Rydal recently installed our new telephone system which enables us to provide a more personalised customer experience and also captures useful information. Mandy, Leyla, Fiona, Bev, Kristian and Kully are terrific to work with.

Gary Oldman

05:17 23 Apr 20

When our current internet and phone providers could not help when our phone system went down, Rydal Communications stepped up to the mark.Not only was organizing the new system with Stefan easy and to our needs but everything he promised was delivered on time, we had a new phone system installed the next day.Rydal Communications also have a perfect customer support team, and deal with any problems within a timely fashion, you can also check on the progress where it gives you the name of the technician who has been allocated your problem.

Nicole Edwards

10:58 13 Aug 20

Philip Kernick from Rydal has made our upgrade of company mobiles so very easy. It was a very helpful and efficient service we received. The whole team at Rydal are always very friendly. Response times and keeping us updated is always good. Great service. Thank you.

Jagdish Dhillon

10:48 19 Aug 20

Had CCTV installed 2 years ago and still having issues with it. There is a delay on monitors in displaying live pictures ☹️

scott williams

08:55 31 Oct 20

dont touch them - most unreliable phone system / phone lines we have every had - never had such unreliable service from any supplier

James McNicol

10:36 30 Nov 20

Delighted with our new Curo phone system and the service from Rydal - highly recommended.

Gavala Chad

13:25 13 Jan 21

They're continuously sending out SPAM emails which clearly breach the current GDPR guidelines as my own company has no relationship with these people. If you receive the same marketing SPAM please report them to the ICO immediately to help instigate the minimum £10,000 fine.

Matthew Quilliam

09:17 14 Jan 21

A very professional and pro-active organisation. Everything is catered for in terms of telecoms and the team they have behind the scenes all have great knowledge, but more so do it with the personal touch. Would recommend to any prospective customer if they want a thorough job doing!Pleasure to work with.

Adam Palmer

16:02 16 Jan 21

I don't like getting automated unsolicited spam from you Steffan! Looks like Looking at other reviews, looks like I'm not the only one either.

Tom Creasey

11:47 22 Feb 21

Working with our Account Manager, Phil Kernick, is always a pleasure. Phil is swift to get back to me with queries and is always very helpful and pleasant to chat to.I have provided 4 stars because we have had issues with support in the past where it is sometimes slower than expected or it takes a lot of effort to get a resolution. On the whole the service we get is very good.Since moving to Rydal our Sales teams phone lines have been much improved over the previous service we used and when moving premises their team were on-site to assist with the move on the day which made everything much easier.

SilentRoses Music

17:33 13 Mar 21

Excellent team, went for an interviee here and the 2 ladies interviewing me were absolutely lovely. As for the company what they do is amazing.

dale williams

09:33 28 Apr 21

my experience with this company has been terrible so far. I work for a company call Roofcare that used to be with a company Rydal bought out. since this has happened, phone line are always going down.My phone in my office had been down for months and nothing was happening, after raising this issue multiple times I ended up moving offices as this was an easier solution then trying to get someone from Rydal to sort this.I am only just writing a review now as are phone line are down yet again and currently trying to run a company from a mobile.please noteIf someone want to contact us to sort these issues you will have to call are mobiles as are phone lines are currently down, sorry for inconvenience.

Ady Barkess

08:54 08 May 21

Having moved from BT due to continual billing issues getting a fixed contract seemed a good idea. Rydal came recommended, all seemed good.Engineers visited and on their recommendation on what was needed we went ahead.Have had nothing but hassle since. Equipment that they installed keeps failing. Getting issues resolved takes forever.Free professional voice recording is now chargeable as the "lady we have is on maternity leave" and nobody else can do it.2 hour ticketing system to resolve an issue just never happens.Very very poor customer service.100% would not recommend.Seems to be an industry problem, now looking for another supplier.

Tahlia Best

17:06 10 May 21

Our Client Support Manager, Tracy Hill, is absolutely outstanding. Her customer service is exceptional - she goes above and beyond for us to ensure the smooth running of our business operations. Rydal are a fantastic company and employees like Tracy are what makes them a cut above the rest! Thank you Tracy for everything!Tahlia Best, Ballard Evans Corporate Finance Limited, Manchester.

Pedal Revolution/ Fatbirds

09:33 01 Jul 21

Callum Smith at Rydal is the man, any time I have an issue, I end up bouncing around the staff until I get to Callum and then he has a fix immediately. He is a absolute hero and I'm very happy to leave a positive review for him.

Katie S

10:18 06 Aug 21

I can't fault this company. They have provided consistently prompt, pleasant and accurate support for my out of hours organisation.Due to the nature of our work, calls may need to be diverted urgently and you can always rely on the team to respond in time to keep things running smoothly.Special thanks to Josh Codd and Jack Buchanan for your responsiveness and Tracy Hill and Callum Smith who have been exceptionally helpful out of hours.

Olayide Onigbogi

12:50 06 Aug 21

The customer service was quite impressive. Within 2hours, my issue was resolved. BT was contacted and phone line fixed. I am very impressed. I have not received this kind of speedy service in a long time in the UK. I commend the staffs for their promptness and attention to details. I highly recommend Rydal Communications.

printright scans

09:28 10 Aug 21

Rydal Communications has been fantastic, it was a very complex set up with new equipment with a complete re-install into a new premises.Lucy Pulfree was exceptional in her understanding of what was required and guided us through to enable a smooth transition to new up to date systems.I would highly recommend this company and have the pleasure of being guided by Lucy as we were.Thank you LucyBest RegardsMike DavidsonPrintright Limited

Mo Datoo

09:02 01 Sep 21

Got stitched up with the phone system. Price for broadband for business was excellent, little realised that Rydall Communication slipped in a 6 year phone system when I was told it would be 3 years deal ! Obviously the info was added later.01/09/2021: Nearly 6 months on and still no further. Price stated on contract is not what is being charged. Cost of Hardware added to the original contract and asked to pay separately, thus effectively paying twice for hardware.Question's raised do not seemed to be answered directly, no voice recording ever supplied either. Updates to follow

Tim Hall

10:01 06 Sep 21

Our account manager Phil Kernick has been very helpful throughout our last issue, always professional and quick to sort our issues!

Solus Testing Ltd

10:01 24 Sep 21

We would highly recommend Rydal Communications to anyone considering changing telephone provider.The phones and system they offer is high tech but easy to use.I would especially like to mention Samantha Wilson (Order Delivery Assistant) and Christian Thorley (Engineer), they were efficient, professional and patient all they way through.They provide a brilliant after sale service as well if you have any questions.

Debbie Rimmington

15:47 27 Sep 21

Courtney was very helpful and she called herself to talk us through things, and then called back later to check things were still ok and working which was very much appreciated. Excellent Customer Service

Wayne Marriott

11:42 30 Sep 21

All the team have been amazing, especially Samantha and Kristian. We cannot fault their attention to detail and the work they have done to set us up with our new phone system. Absolutely Brilliant and would definitely recommend them.

Jamie Atkinson

08:01 14 Oct 21

Asked for assistance to obtain a report, Tracy was fast and efficient in resolving my query!

Toby Atkins

08:59 01 Oct 21

Customer service is second to none! No waiting around on hold, always there to help

Stunt92 UK

09:43 22 Dec 21

How funny is it that they ask £50 to make a small change on our phone system? When we ask why they charge extra, they said me that they are very busy, which is not my problem. So disappointed.We had enough issues with this company and we are regretting now for signing up the long term contract.Do not trust what the salespersons saying

Julie Thompson

13:40 28 Dec 21

I would like to thank all the team at Rydal communications for their excellent support has a team they went far and beyond what you would expect to ensure that my care home had a phone line and internet connection the day before Christmas Eve so the thirteen residents could speak to their families over the holiday period .A special thank you to Cortney and Bailey also to Tracy Hill manager you have a great team lead by a knowledgeable also caring person makes all the difference to the service you receive from this companyThank you again from me also the staff team at Oakland's more importantly the residents at Oakland'sAll the very best for 2022

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