Privacy Policy

Website Privacy Notice:

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.rydalcomms.co.uk, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

Rydal Communications LTD is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer who is in charge of privacy-related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below

Contact Details

Our full details are:

Full name of legal entity: Rydal Communications LTD

Name or title of Data Protection Officer Amanda Paul

Email address: dpo@rydalcomms.co.uk

Postal address: Elwes House, 19 Church Walk, Peterborough, PE1 2TP

Telephone number: 01733511116

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at DPO@rydalcomms.co.uk

WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
Contact Data may include your billing address, delivery address, email address and telephone numbers.
Financial Data may include your bank account and payment card details.
Transaction Data may include details about payments between us and other details of purchases made by you.
Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
Usage Data may include information about how you use our website, products and services.
Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data, but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
order our products or services;
create an account on our site;
subscribe to our service or publications;
request resources or marketing be sent to you;
enter a competition, prize draw, promotion or survey; or
give us feedback.
Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

BT Openreach

Gamma Telecom Ltd

Ericsson LG & Pragma Distribution

Daisy Wholesale

Voicehost Limited

Carphone warehouse business

Plan.com

EE business

O2 business

analytics providers such as Google based outside the EU;
search information providers;

Credit Safe credit check services

Identity and Contact Data from data brokers or aggregators based inside the EU.
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

Where we need to perform the contract between us.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at DPO@rydalcomms.co.uk

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at DPO@rydalcomms.co.ukif you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To enable you to partake in a prize draw, competition or complete a survey	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise (b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications

You will receive marketing communications from us if you have:

requested information from us or purchased goods or services from us; or
if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or OR by emailing us at dpo@rydalcomms.co.uk at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at dpo@rydalcomms.co.uk

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

Other companies in our group who provide IT and system administration services and undertake leadership reporting.
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at dpo@rydalcomms.co.uk if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at dpo@rydalcomms.co.uk .

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. We do not currently use cookies on our website.

This policy is powered by Trust Guard PCI compliance scans.

Google Rating

4.7

Rydal Communications - Business Phone Systems & Managed IT

4.7

Olivia Simpson

13:46 06 Mar 18

Excellent service as usual from the guys at Rydal. I cant recommend them enough. They accommodated our needs with not a lot of notice, helped us out and saved us money! As a new start up they have done our CCTV, phone system and all our IT and IT Support going forward. Special thanks to James for his efforts and Mark as our Account Manager looking after us! Thanks again.

Simarjit Bajwa

15:15 15 Mar 18

Rydal's service has been par excellence right form the start. They have a great system in place to monitor your progress of any calls raised and even better staff to help deal with queries. I have experienced great service from Wayne, Mark, Phil, Steve, Andy and Leyla to name a few. Great job and I have good faith that they will continue to do so.

Alex Smith

15:57 06 Mar 18

Great experience since from day one, knowledgeable, helpful & excellent customer service. Always quick to respond on both sales and support requests, as well as always being willing to go over and above to ensure requirements are met. Always happy to recommend Rydal.

Steve Stroud

17:02 07 Feb 18

Our business has literally just cut over from our old legacy telephone system to the new one configured by the Team at Rydal and we have been absolutely delighted with how smoothly the project has run to time in a very short period. Our customer experience will be transformed with the new professional features and the onsite training supplied by Rydal has been first class including how quickly minor glitches were quickly ironed out on the day. Would thoroughly recommend and forgot to mention we are even making a saving !

Claire Moore

11:29 20 Feb 18

Leyla is amazing! We always received excellent customer service from her. Our queries are always answered promptly and they are always resolved. Thank you!

Dean Lynn

09:41 27 Apr 18

Rydal Comms have been an amazing support with provide all our telecoms needs. The cloud based system is very reliable and customer service/support was always on hand to help. I took advantage of a joint offer on a cloud based VoIP phone and business mobile which saved me a few ££!

Jason Holt

15:10 27 Apr 18

Rydal Communications have been a supplier to Uniassist Ltd since 2009, they have provided impeccable service and support for our mobiles, network and landlines over the 9 years. We want to thank all of their team from helpdesk, IT support, account manager and director in ensuring our business needs are always met. Keep up the good work Rydal!!

Jon Duncan

09:59 25 Apr 18

Experienced excellent customer service today from Rydal Communications and from Fiona in particular. Always great when you have a supplier who is prepared to fight your corner !

Shane Ledger

11:46 01 May 18

Rydal Communications made contact with us regarding an offer they had on investing in to a new telephone system. Albeit a little apprehensive due to it being a big switch for us as a business, the offer seemed very good so we agreed to go ahead. Since our commitment to Rydal I can honestly say the process has been extremely seamless. All departments have been very communicative and kept us up to date with installations and switch over dates etc. Upon install at both offices we had an engineer called Wayne conducting the work, Wayne was extremely helpful and went above and beyond to ensure everything was explained and working correctly. A very good, stress free service delivered and of course a great first impression of Rydal Communications. Shane Ledger Totally Recruitment Limited.

Paula Anglia Karting

12:14 01 Jun 18

We went with Rydal for a new telephone install and are completely regretting it. The price quoted is not the price being charged as they have now added on lots of extras that are essential, yet not mentioned in the initial quote. We've been going backwards and forwards for months trying to resolve this and are just met with a take it or leave it attitude.

Vuk Bobic

09:10 07 Jun 18

Received quick and efficient service for my new contract phone. The handset is great as is the plan which Rydal took the time to find for me. They are quick to answer calls and emails whenever I need assistance and I look forward to using them in the future!

mukesh sinah

13:42 16 Jun 18

We have now been with Rydall communications for nearly 5 years. I can not fault their customer service and levels of quality. The staff are a pleasure to deal with. If on the rare occasion we do have a problem they are always on hand to deal with it. I would highly recommend using rydall as your communications provider as I think they are heads and shoulders above the rest.

Gina Mattos

22:37 19 Jul 18

Great Service and installation, we are really happy with our new phone system. Thanks to the team and especially Steve who helped us out of hours. Highly recommended.

Matt Boyle

14:06 20 Jul 18

Rydal's team of friendly, customer centric staff have great market knowledge and always found the best options for our circumstances. I would thoroughly recommend their services and know they are able to react and meet any needs. Keep up the good work guys.

Dan

14:06 03 Aug 18

**reply: I can send you our company name via email if you give me your contact info - thanks. Steve from Rydal gets very confrontational when he cold calls and can't speak to our manager (Eventhough our manager has clearly said he is not interested) Just a tip, if you're trying to sell to a business its worth not being aggressive as it breaks down any desire to work with your company :)Basically, chill out Steve.

Emma Robson

19:17 27 Nov 18

Rydal Comms always respond in minutes to our requests for assistance. Ensuring they go the extra mile which is something we really appreciate at Lesko Modular. Thank you team Rydal

Tiffany Wells

11:01 22 Jan 19

Never given a 1 star review before! Very mislead by sales rep who promised a certain price point but this was not delivered. Rep has now left the company but Rydal will not take any responsibility. Whilst they do sort out issues eventually, it takes far too long to get things sorted properly and you have to keep chasing them. Phone diverts not actioned properly during key trading periods. Not really the type of company we like to do business with unfortunately. We have 3 years left of our 5 year contract and they have quoted us an obscene amount to part company. Proceed with caution, make sure you are aware of the Grenke rental charges and annual insurance premiums which are automatically extracted from your bank accounts.

Trusted Media

14:07 22 Jan 19

Rydal and the team have been an absolute pleasure to work with, helping with a unified solution for our business - Multi site Phone system and Mobile phones for our staff. Customer service team have been really helpful in getting our mobile apps configured with our desk phones so we are able to manage calls out and about.Highly recommend the Rydal team!

Joshua Rosenbaum

17:16 23 Jan 19

Always quick and efficient service from the team. Mandy has been fantastic - always quick to get back to me and get me up and running if any issues arise. Definitely 5 star service from them!

World Mission

10:32 25 Jan 19

Being with Rydal for years, Mark has being such an excellent help all these years and more recently Mandy helped resolve some issues very quickly too. Their level of quality is superb. Thanks Rydal

Kelly Hewitt

11:21 25 Jan 19

Organised 2 additional handsets for our system and also had them configured for the office. Team effort from Vikki, Kully and Fiona. thanks all. Much appreciated.

Chris Baker

11:28 28 Jan 19

I have been with Rydal for a few years now. Fantastic service from Stefan throughout, he has always kept me updated with my contract and resolved any issues very quickly! Would highly recommend.

James Dean

00:10 29 Jan 19

A op class service from start to finish. Fiona helped my business every step of the way. Nothing was too much trouble for her, amazing customer service from her and the team.

Keith Perry

12:01 29 Jan 19

Great service from a great company.! The personal touch is what we really appreciate and Leyla Panesar embodies the spirit of good effective customer service with a smile. We have been customers for 7 years this year and I can thoroughly recommend.

Jaswinder Sodhi

12:30 31 Jan 19

Josh has been always very helpful, he always take time to understand and solve the issue. He always follow up after any technical issue is resolved and make the system is up running as normal. Keep it up Josh and thanks for all the help.

Tristran McDowall

10:06 11 Feb 19

Our Company has just moved to Rydal. Installation was quick and the engineer that put the new phone system in was a wonderful chap. Slight issues with the new desk phone that was rectified very quickly. Cant thank Andy in Tech support and our account liaison Lucy enough for the expedient help offered. Looking forward to moving forward with them. Would highly recommend.

Paul Dredge

10:44 28 Feb 19

We have used them for last 3 years and never had any problems, any queries are always dealt with immediately in a polite efficient manner. Recently we need to add world traveler to our account and Mandy sorted it for me within half hour

Tiffany Mitchell

11:31 07 Mar 19

I spoke to Sam Holmes, Technical Specialist, to resolve my query about hold music. Response prior to this had been slow and I was frustrated, however Sam really turned it around and sorted out the issue really quickly for me, keeping me informed as he went. Would be very happy to deal with Sam again. :)

Greg King

14:44 13 Mar 19

Following a terrible experience with another VOIP company, Rydal was a breath of fresh air! They were quick, helpful and polite. The system worked immediately it was plugged in. Good quality handsets and almost immediate replies to any queries. Add to that the fact that they were one of the least expensive of all providers, I am a very Happy Bunny.

Ian Major

15:20 17 Apr 19

Our small conservation/heritage charity, The Sherwood Forest Trust, upgraded our phone system and broadband to Rydal Comms in January 2019. The service they provide has been very stable, and any technical support has been swift and very thorough. I give special thanks to Josh Codd and Tim Prentice who have helped us out on several occasions. Also thank you to Layla who has provided great admin and finance support.Keep up the good work Rydal, you're helping us protect the world's most Outlawed Forest!!! :-)

gonzalo sojo martin

09:51 15 May 19

Mandy Bartlett has been always very helpful, she always take time to understand and solve the issue. Great customer service and support.Thank you Mandy.

ian hunter

11:43 01 Jun 19

I was worried by the concept of a VOIP system when signing the agreements with Rydal but i'm now glad to have taken the step. The install was carried out professionally and I was impressed with the service. The service department are supportive in dealing with the setup of the system with the huge range of functionality on offer. We did have a few concerns with billing but these are now fully resolved and our charges are what was agreed in the beginning - Thank you to all the team for your continued support

Ataf Javaid

18:52 18 Jun 19

Matt and the team has helped me immensely in my business. Always got me the best deal and have saved me a lot of money. Excellent service and very reliable. Matt is always a call away. Thank you.

Sharon

10:46 26 Sep 19

As a company we have had the pleasure of Rydal communication services for the past 2 years, and i must say they are an excellent company to have around supporting our Telephone network, They are reactive when we are needing there assistance and nothing is too much trouble, We have had no issues with them in the 2 years we have been with them and are actually looking at other services they offer as all companies need the customer support that Rydal offer and if they can do this in other areas of our business that is a plus to us as a company.

Marcos Akkaya

21:11 10 Oct 19

Be very careful of this company - there are lots of extra call charges and maintenance introduced down the line which are all hidden within the small print. Rydal were providing a good service at first but now that there are queries and credits requested for over charging they have become extremely slow to respond

Niraj Bhatt

13:36 11 Oct 19

New CCTV & Door Intercom & Access Control System installed at my business address. The installation team were fantastic, Jamie Southerland who did the final install and commissioning today was excellent. Very polite, professional and friendly throughout the works and went out of his way to make sure we were happy and satisfied with everything. Would happily recommend to anyone considering Rydal Communications.

Karoline Newman

12:34 15 Oct 19

A really efficient and effective service from Rydal Communications as the Lettering Arts Trust updated its phone system, with particular appreciation of Lucy Pulfree and Phil Kernick's excellent support.

RWS Ltd

14:56 15 Oct 19

We have enjoyed a long and productive working relationship with Rydal Communications. Our Account Manager, Mark Worraker, has always gone the extra mile to ensure complete Customer Satisfaction. It is a pleasure to work with such a supportive company, and individual.

Gary Turner

15:23 15 Oct 19

As a longstanding customer HARP has been very happy with the service received from Rydal Communications. Everyone has always been so helpful with our calls for support, assistance and new kit. A special shout goes to Ash Mckie and Layla Panesar for their time, expertise and patience.

Tony Gleave

16:06 15 Oct 19

Fantastic service, Ash was very knowledgeable and shown a keen understanding of our business needs during implementation and I have been continuously impressed with the support teams efficiency and ability to resolve any issues immediately.

Lauren Mitchell

15:44 15 Oct 19

since signing up to Rydal, the service has been outstanding and all my queries have been answered quickly and efficiently. A massive thank you to Leyla Panesar who processed my order and ensured that all my needs and requirements were met to the highest standard

Jessimiela Usidame

14:16 15 Oct 19

Been with Rydal for over 6 years. Mark Worraker has been exceptionally helpful. Great service, quick responses, attention to details. Very happy with the company and our personal account manager Mark.

158 Performance

09:11 16 Oct 19

The team at Rydal installed our phone system in June 2016 not only does it work far better than than the old one but saved us over £150 pm and we experience less down time due to disruption of service. We were impressed with the way they handled everything from consultation to installation so when we experienced some IT issues we contacted them first. Their knowledge and efforts have saved us a great deal of time, expense and we have a fully working IT system tailored to our needs. Phil Kernick, our business manager is always at hand to deal with any issues we encounter and they are resolved efficiently and promptly and therefore we would recommend them to anyone.

Polly Shergill

09:19 16 Oct 19

Simply have to give this company 5 stars for they way they handled my initial inquiry and came up with both short and long term telephony solutions for my business. A big shout out to Phil Kernick who has been prompt in returning calls, emails and delivering excellent customer service. If you're looking for telephony systems and a company that delivers what they say than I highly recommend Rydal Communications.

Lisa Adams

11:29 23 Oct 19

We have used Rydal for many years now to take care of our business mobile phone contracts, with Phil Kernick always getting us great deals. The service as a whole is always excellent but the standout member of staff is Leyla Panesar. She is very knowledgeable, provides solutions to any needs or problems promptly and is always a pleasure to deal with - she's a keeper Rydal!

Graham Murphy

09:05 25 Oct 19

Rydal have been fantastic in supporting our communication needs at AASP.At no time has anything been too much trouble and any issues we have had have fast been resolved.A special thanks to Carrie-Ann, Layla, Mark, Steven and Wayne.keep up the great work folks.

kally singh

13:59 04 Nov 19

Great service from Leyla and Jason. They responded promptly to the query and I was up and running with the mobile shortly afterwards. Leyla always responds promptly to any query or support matters.

Julian Aldred

07:32 23 Nov 19

Very happy to recommend Rydal Communications to anyone. From the first contact via their web site they have been very responsive and keen to get things up and running. I had a slightly difficult situation with a move of premises and wanting to retain a number. Rydal have come up with solution that works perfectly.

Brian Collins

15:14 15 Nov 19

We really appreciate the great service given to us by Leyla Panesar. As soon as she became aware of the issue we were having she took charge of the situation and ensured it was fully resolved far faster than we had anticipated. We were impressed by both her professionalism and friendly manner. I have confidence that if we were to have any problems Leyla would help us resolve them

Terry Watton

16:54 14 Nov 19

Had a visit last week from Carly Rose our new Account Director from Rydal Communications. So glad that she popped in. She identified some areas for improvements and upgrades to our service that will not only significantly benefit our retail stores but will save us money in the long run. Very honest open and friendly style of service which was really appreciated, and a breath of fresh air in what can be a stuffy sector! I'd highly recommend Rydals approach to customer service if you're thinking of migrating to a new service provider.

Brett Shields

11:04 17 Dec 19

Running a large school means I have very little time for searching through the myriad phone deals out in the market. The team at Rydal removed all the stresses of the selection process by giving professional, solution based advice throughout. They were flexible to our changing needs and nothing was too much of a problem for them. The solution provided was market leading in terms of price and aftercare and was delivered in a world class manner. Would definitely recommend to anyone business looking for a personal touch with a corporate edge. Superb.

Herlander Alcobia

14:51 08 Jan 20

Wellington market has recently had new camera system installed and Darren who came out to site and quoted for the job was absolutely amazing, was there every step of the works and communicated wit us everyday to make sure the job was being done to our standards and also the other staff that installed it all was really good and professional, we definitely recommend this guys.

Horris Jones

10:26 17 Jan 20

Steff,Some feedback for your team.I have to say Leyla, Carrie and Jason have been top draw in support of my initial call with regards to my phone still on 3G. Each one of them have shown, patience, empathy to ensure I’m set up on 4G. They have followed up as promised and updated me with numerous calls and emails throughout. You should be proud of the team you have for delivering an excellent customer service.

Victoria Magnall

14:12 31 Jan 19

The friendly team at Rydal are very good at responding to the needs of Charles & Dean. They understand our requirements and work to ensure customer satisfaction is achieved. Their accessibility is notable and appreciated. Rydal recently installed our new telephone system which enables us to provide a more personalised customer experience and also captures useful information. Mandy, Leyla, Fiona, Bev, Kristian and Kully are terrific to work with.

Gary Oldman

05:17 23 Apr 20

When our current internet and phone providers could not help when our phone system went down, Rydal Communications stepped up to the mark.Not only was organizing the new system with Stefan easy and to our needs but everything he promised was delivered on time, we had a new phone system installed the next day.Rydal Communications also have a perfect customer support team, and deal with any problems within a timely fashion, you can also check on the progress where it gives you the name of the technician who has been allocated your problem.

Nicole Edwards

10:58 13 Aug 20

Philip Kernick from Rydal has made our upgrade of company mobiles so very easy. It was a very helpful and efficient service we received. The whole team at Rydal are always very friendly. Response times and keeping us updated is always good. Great service. Thank you.

Jagdish Dhillon

10:48 19 Aug 20

Had CCTV installed 2 years ago and still having issues with it. There is a delay on monitors in displaying live pictures ☹️

scott williams

08:55 31 Oct 20

dont touch them - most unreliable phone system / phone lines we have every had - never had such unreliable service from any supplier

James McNicol

10:36 30 Nov 20

Delighted with our new Curo phone system and the service from Rydal - highly recommended.

Gavala Chad

13:25 13 Jan 21

They're continuously sending out SPAM emails which clearly breach the current GDPR guidelines as my own company has no relationship with these people. If you receive the same marketing SPAM please report them to the ICO immediately to help instigate the minimum £10,000 fine.

Matthew Quilliam

09:17 14 Jan 21

A very professional and pro-active organisation. Everything is catered for in terms of telecoms and the team they have behind the scenes all have great knowledge, but more so do it with the personal touch. Would recommend to any prospective customer if they want a thorough job doing!Pleasure to work with.

Adam Palmer

16:02 16 Jan 21

I don't like getting automated unsolicited spam from you Steffan! Looks like Looking at other reviews, looks like I'm not the only one either.

Tom Creasey

11:47 22 Feb 21

Working with our Account Manager, Phil Kernick, is always a pleasure. Phil is swift to get back to me with queries and is always very helpful and pleasant to chat to.I have provided 4 stars because we have had issues with support in the past where it is sometimes slower than expected or it takes a lot of effort to get a resolution. On the whole the service we get is very good.Since moving to Rydal our Sales teams phone lines have been much improved over the previous service we used and when moving premises their team were on-site to assist with the move on the day which made everything much easier.

SilentRoses Music

17:33 13 Mar 21

Excellent team, went for an interviee here and the 2 ladies interviewing me were absolutely lovely. As for the company what they do is amazing.

dale williams

09:33 28 Apr 21

my experience with this company has been terrible so far. I work for a company call Roofcare that used to be with a company Rydal bought out. since this has happened, phone line are always going down.My phone in my office had been down for months and nothing was happening, after raising this issue multiple times I ended up moving offices as this was an easier solution then trying to get someone from Rydal to sort this.I am only just writing a review now as are phone line are down yet again and currently trying to run a company from a mobile.please noteIf someone want to contact us to sort these issues you will have to call are mobiles as are phone lines are currently down, sorry for inconvenience.

Ady Barkess

08:54 08 May 21

Having moved from BT due to continual billing issues getting a fixed contract seemed a good idea. Rydal came recommended, all seemed good.Engineers visited and on their recommendation on what was needed we went ahead.Have had nothing but hassle since. Equipment that they installed keeps failing. Getting issues resolved takes forever.Free professional voice recording is now chargeable as the "lady we have is on maternity leave" and nobody else can do it.2 hour ticketing system to resolve an issue just never happens.Very very poor customer service.100% would not recommend.Seems to be an industry problem, now looking for another supplier.

Tahlia Best

17:06 10 May 21

Our Client Support Manager, Tracy Hill, is absolutely outstanding. Her customer service is exceptional - she goes above and beyond for us to ensure the smooth running of our business operations. Rydal are a fantastic company and employees like Tracy are what makes them a cut above the rest! Thank you Tracy for everything!Tahlia Best, Ballard Evans Corporate Finance Limited, Manchester.

Pedal Revolution/ Fatbirds

09:33 01 Jul 21

Callum Smith at Rydal is the man, any time I have an issue, I end up bouncing around the staff until I get to Callum and then he has a fix immediately. He is a absolute hero and I'm very happy to leave a positive review for him.

Katie S

10:18 06 Aug 21

I can't fault this company. They have provided consistently prompt, pleasant and accurate support for my out of hours organisation.Due to the nature of our work, calls may need to be diverted urgently and you can always rely on the team to respond in time to keep things running smoothly.Special thanks to Josh Codd and Jack Buchanan for your responsiveness and Tracy Hill and Callum Smith who have been exceptionally helpful out of hours.

Olayide Onigbogi

12:50 06 Aug 21

The customer service was quite impressive. Within 2hours, my issue was resolved. BT was contacted and phone line fixed. I am very impressed. I have not received this kind of speedy service in a long time in the UK. I commend the staffs for their promptness and attention to details. I highly recommend Rydal Communications.

printright scans

09:28 10 Aug 21

Rydal Communications has been fantastic, it was a very complex set up with new equipment with a complete re-install into a new premises.Lucy Pulfree was exceptional in her understanding of what was required and guided us through to enable a smooth transition to new up to date systems.I would highly recommend this company and have the pleasure of being guided by Lucy as we were.Thank you LucyBest RegardsMike DavidsonPrintright Limited

Mo Datoo

09:02 01 Sep 21

Got stitched up with the phone system. Price for broadband for business was excellent, little realised that Rydall Communication slipped in a 6 year phone system when I was told it would be 3 years deal ! Obviously the info was added later.01/09/2021: Nearly 6 months on and still no further. Price stated on contract is not what is being charged. Cost of Hardware added to the original contract and asked to pay separately, thus effectively paying twice for hardware.Question's raised do not seemed to be answered directly, no voice recording ever supplied either. Updates to follow

Tim Hall

10:01 06 Sep 21

Our account manager Phil Kernick has been very helpful throughout our last issue, always professional and quick to sort our issues!

Solus Testing Ltd

10:01 24 Sep 21

We would highly recommend Rydal Communications to anyone considering changing telephone provider.The phones and system they offer is high tech but easy to use.I would especially like to mention Samantha Wilson (Order Delivery Assistant) and Christian Thorley (Engineer), they were efficient, professional and patient all they way through.They provide a brilliant after sale service as well if you have any questions.

Debbie Rimmington

15:47 27 Sep 21

Courtney was very helpful and she called herself to talk us through things, and then called back later to check things were still ok and working which was very much appreciated. Excellent Customer Service

Wayne Marriott

11:42 30 Sep 21

All the team have been amazing, especially Samantha and Kristian. We cannot fault their attention to detail and the work they have done to set us up with our new phone system. Absolutely Brilliant and would definitely recommend them.

Jamie Atkinson

08:01 14 Oct 21

Asked for assistance to obtain a report, Tracy was fast and efficient in resolving my query!

Toby Atkins

08:59 01 Oct 21

Customer service is second to none! No waiting around on hold, always there to help

Stunt92 UK

09:43 22 Dec 21

How funny is it that they ask £50 to make a small change on our phone system? When we ask why they charge extra, they said me that they are very busy, which is not my problem. So disappointed.We had enough issues with this company and we are regretting now for signing up the long term contract.Do not trust what the salespersons saying

Julie Thompson

13:40 28 Dec 21

I would like to thank all the team at Rydal communications for their excellent support has a team they went far and beyond what you would expect to ensure that my care home had a phone line and internet connection the day before Christmas Eve so the thirteen residents could speak to their families over the holiday period .A special thank you to Cortney and Bailey also to Tracy Hill manager you have a great team lead by a knowledgeable also caring person makes all the difference to the service you receive from this companyThank you again from me also the staff team at Oakland's more importantly the residents at Oakland'sAll the very best for 2022

Jason Crick

11:44 22 Feb 22

The service we have received so far from Rydal has been 1st class, from the initial contact to the installation of our phone system we have been very impressed with this company.

Rosemary me

14:34 23 Mar 22

OVERALL pleased with the service from Rydall, one key contact throughout set up stage. A few teething issues and a little miscommunication at the start over what the phone systems can offer but dealt with by the end of the set up process and they worked with us to try and find solutions. Josh Codd ran a brilliant training course on the portal aspect of the system to ensure we were comfortable takin off on our own with it.

Mike Roberts

10:00 11 Apr 22

Highly recommend Rydal Communications. Our account manager Jack has been extremely helpful and is a great support to Mike Roberts Property.

Tim Thompson

10:07 21 Apr 22

Courtney Lake is always enthusiastic and helpful giving full answers to any queries I raise . A real asset to your business

Richard James

15:51 03 May 22

Rydal Communications really are a great company to work with. Any problems we have had with our VOIP telephone system are quickly and efficiently resolved. If only all companies were this good!

Edouard Leriverend

11:57 05 May 22

I find the way Rydal operates almost dishonest. There are plenty of small prints they never tell you about, and you end up having to pay extortionate fees for aditional services or if you want to leave.

Simon Bell

13:20 06 May 22

Great company. Rydal have brought me up to speed in a number of communication areas. I didn't realise how much tech you can have these days for a relatively modest price. Great service, and genuinely nice people too.

James Rochester

17:55 07 May 22

Excellent company, always a pleasure to work with.The only downside if the owner is a United fan!

Angie Waring

10:36 11 May 22

we switched our communication system over to Rydal last year, we encountered a few initial teething problems, however Jack Marriott and the team at Rydal did a great job in getting everything sorted for us, would highly recommendcheers guysCrampton & Moore

Paul Walker

21:16 11 May 22

I’m a firm believer all feedback is important good or bad.Our overall experience with Business Consultant Stefan was nothing but a true professional. We had a couple of meetings with him and a couple of telephone calls too.So why the 4 start review you may ask.Unfortunately for Stefan his colleague Winston, who he’s a lovely fella and I’m sure means well. Came out with him on his second visit and pulled out every sales tactic in the book to try and get us over the line. Look I’m in sales and I get it to a certain degree, but know your audience.Now prior to this visit we had already planned to sign up, due felt it was everything we was looking for. However Winston’s Techniques were a bit over powering almost double glazing like. This but doubt into our minds and then lead us to not sign up on the day and then take a further appointment with your competitors HiHi. Which then lead us to sign up with up with them instead.Stefan is a massive credit to your business even the way he held himself, even when I told him about our decision. As I said before a true professional.If I hadn’t have had this service from him, this would have probably been a 1-2 star review.Hopefully lessons can be learnt here.Still wish you great success and you still have a great product.

Mollie Wain

10:21 12 May 22

5 star service, sorted out all teething problems immediately when we first joined. Never had any problems all issues. Telephones are very easy to use. Jack let us know about the up coming progressions with the website and app. Happy with the service. It is nice that the account manager Jack Marriott popped in and introduced himself. - David Wain Insurance Services

Cherish Funeral Directors

14:24 13 May 22

We've changed from our old supplier BT to Rydal Communications for our phone and broadband at our Funeral homes, and we've never looked back!We looked at the different phones they offered and we chose Grandstream! phone system, and the phones are amazing! Its everything and more that we ever wanted. The phones can do everything and more!Our Account Manager Jack Marriott Has been amazing from day one!6 months later, he still goes above and beyond! He is brilliant and all my staff love him!On one occasion, we wanted to try something with your new phones, and within two hours on the same day, Jack was in our office showing us how to do it!I'm over the moon that we chose Rydal, and we are very fortunate that Jack is our account ManagerI deal with lots of different suppliers and account managers, and I've got to say that Jack is the BEST account Manager that I've ever dealt with within a business industry!I've always tried to catch Jack out on his knowledge, but Jack knows everything inside and out! He wins everytimeI highly recommend Rydal and Jack Marriott, and as we are expanding our business, Jack has sorted everything out for me, and stress free!Keep up the good work JackFromTim HallManaging DirectorCherish Funeral Directors LTD

Giles Robinson

11:51 16 May 22

We started dealing with Rydal five years ago moving all our IT and phone systems over to them and have continued to use them due to their reliable service. Phil Kernick and his team do a great job looking after our needs.

Toby Lowther

14:39 16 May 22

Rydal have been providing our telephones and IT for over 3 years now and I would have no hesitation in recommending them to other businesses. Our Account Manager Phil K is always on hand to answer queries and provide quotes for additional hardware in a timely manner. The Support Team are also incredibly efficient in resolving any issues we may have.

Megyn Askew

15:20 17 May 22

Phil has always been very helpful to find the best deal. Communication is great and always responds quickly. Throughout the year, if I have any issues or queries, Phil will respond and resolve straight away.

Deb Smith

10:45 18 May 22

We have recently switched our provider to Rydal Communications and would highly recommend to anyone looking to change their telephone provider.The Installation was very quick and efficient. Any initial teething problems we had with the telephone system were sorted for us straight away and the support team are very quick in getting back to us with any queries we have.Jack Marriott who is our Account Manager, has been extremely supportive and helpful from our initial presentation meeting with him through to installation, his product knowledge gave us the confidence to make the switch to Rydal and is always on hand should we need him.DEB SMITHTOTALITYGCS LTD

Russ Tranter

15:19 19 May 22

We've been using Rydal since 2016 and I would fully recommend their services. We've had zero downtime, no problems whatsoever. Jack Marriott, who is our account director, has also led us through new technologies and installations listening carefully to our communication needs. Top notch! Tranters Limited, Derby

Adele Rice

09:35 20 May 22

We have had our telephone system through Rydal Communications for over 5 years and would definitely recommend them to others. Their customer support is really helpful and sorts any issues in a timely manner. Our account manager is Jack Marriott, who is really helpful and supportive. He is in regular contact with us which is a nice touch. Great job Rydal!

Andrew Atkinson

11:04 23 May 22

We have been using Rydal Communications since 2016 as our service provider of choice. Rydal have always been excellent, extremely helpful if we have ever had to make changes to our telephone system & nothing is ever to much trouble.We have just renewed our services again and our account manager Jack Marriott has been great.Andrew(Managing Director) - Active Group

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