Notifications

 New International Zones

Europe: Zone 1

Austria; Belgium; Bulgaria; Canary Islands; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; French territories; Germany; Gibraltar; Greece; Hungary; Iceland; Ireland; Italy (inc. Vatican City); Latvia; Liechtenstein; Lithuania; Luxembourg; Malta; Monaco; Netherlands; Norway; Poland; Portugal (inc. Madeira); Romania; Slovakia; Slovenia; Spain (inc. Balearic Islands); Sweden

Europe: Zone 2

Albania; Bosnia & Herzegovina; Channel Islands (inc. Guernsey, Jersey) & the Isle of Man; Faroe Islands, San Marino; Switzerland; Turkey

ROW: Zone 1

Afghanistan, AnguillaAntigua and BarbudaArgentina, Armenia, ArubaAustralia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, BermudaBonaire, Botswana, BrazilBritish Virgin Islands, Brunei, Cambodia, CanadaCayman Islands, Central African Republic, Chad, ChileChinaColombiaDemocratic Republic of Congo, Peoples Republic of Congo, Costa RicaCuracaoDominicaDominican RepublicEcuadorEgyptEl Salvador, FIJI, French Polynesia, Gabon, Georgia, GhanaGrenada, Guam, GuatemalaGuyanaHaiti, Honduras, Hong KongIndiaIndonesia, Iran, Iraq, Israel, Ivory Coast, JamaicaJapan, Jordan, Kazakhstan, Kenya, Kuwait, Lesotho, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, MozambiqueNew Zealand, Nicaragua, Niger, Nigeria, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto RicoQatarRussia, Rwanda, Saba (Netherland Antilles),Samoa Western, SerbiaSingaporeSint Eustatius (Netherland Antilles)Sint Maarten, Solomon Islands, South Africa, South Sudan, Sri Lanka, StKitts and NevisSt LuciaSt VincentSuriname, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & TobagoTurks & Caicos, Uganda, Ukraine, United States of America, UruguayUS Virgin Islands, Vanuatu, Venezuela, Yemen, Zambia

Countries highlighted are available on WTS tariffs as per below.

ROW: Zone 2

Algeria, American Samoa, Belarus, Bolivia, Cameroon, Guinea, Guinea-Bissau, Korea, Kyrgyzstan, Laos, Liberia, Macau, Malawi, Mauritania, Mauritius, Morocco, Myanmar, Oman, Saudi Arabia, Senegal, Seychelles, Sierra Leone, United Arab Emirates, Uzbekistan

 ROW: Zone 3

Andorra, Burkina Faso, Burundi, Cape Verde, Gambia, Libya, Mali, Namibia, Nepal, Tunisia, Vietnam, Zimbabwe

ROW: Zone 4

Angola, Ascension Islands, Australian External Territories, Belize, Bhutan, Comoros, Cook Islands, Cuba, Diego Garcia, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Greenland, Kiribati, Lebanon, Madagascar, Maldives, Marshall Islands, Micronesia, Midway Island, Nauru, New Caledonia, Niue, Norfolk Island, North Mariana, Palau, Saint Helena, Sao Tome and Principe, Somalia, St Pierre & Miquelon, Syria, Timor (East), Tokelau, Turkmenistan, Tuvalu, Wallis & Futuna

Please visit rydalcomms.co.uk/standardtariff for pricing information.

World Travel Select

Rydals World Travel Select allows users full access to their UK bundles and allowances while roaming

worldwide for just £7.50 (exc. VAT) per day.

World Travel Select is available in the following countries:

  • Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao,Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana,Grenada, Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Kenya,Lesotho, Mexico, Mozambique, New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia, Saba,Serbia, Singapore, St. Eustatius, St. Maarten, South Africa, St. Kitts and Nevis, St. Lucia, St. Vincent,Suriname, Thailand, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, USA and US Virgin Islands.
  • The daily roaming rate is currently applicable against ALL noted event types including received SMS
  • Any usage will be debited from the user’s UK bundled allowance
  • If a user makes a call out of country, this will be chargeable at standard roaming rates
  • If a user exceeds their UK allowances, they will be liable to roaming pence per minute rates

Rydal will do what they can to limit your exposure to overage. If you have been given APN settings to add to your device, please ensure that these are added as they will help protect you from bill shock. Setting the APNs will enable Rydal to monitor your usage. Failure to add these, means that you are not protected.

If you need assistance adding the APN details, please contact our customer service team on 01733511116 as soon as possible.

You will acquire data over usage charges if you go outside of your agreed allowances. For security reasons, we aren’t able to see what you used your data on, only the time and dates when you have used it.

We also suggest that you turn off automatic updates for any apps that you may have, as this could potentially use your data without you knowing. In addition, if you are an Apple user, we also suggest turning off Wi-Fi Assist as this will use your mobile data when you have a low wi-fi signal and you may not be aware you are using it.

If you are planning a trip abroad we recommend to contact our dedicated customer service team (prior to travel) on 01733511116 or atsupport@rydalcomms.co.uk

We can check the tariff you are on and advise on costs for the country you are travelling to.

With immediate effect, Montserrat will no longer be an inclusive destination covered by World Travel Select. Standard roaming rates will apply to any users travelling to this destination.

Posted on: January 1st 2018 – By Steffan Dancy

United Arab Emirates (UAE) will no longer be an inclusive destination, covered by World Travel Select. Standard roaming rates will apply to any users travelling to this destination from 1 February 2018.

Despite this change, World Travel Select still offers fantastic value. For just £7.50 exc. VAT per day, regular travellers have access to their standard home bundles whilst visiting any of these countries:

Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada, Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Kenya, Lesotho, Mexico, Mozambique, New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia, Saba, Serbia, Singapore, St. Eustatius, St. Maarten, South Africa, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Thailand, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, USA and US Virgin Islands.

In addition to WTS, Rydal offers a selection of money-saving mobile bundles available for use anywhere in the world, speak to us today for details.

There has been a recent change in legislation for consumers who subscribe to mobile services. These changes mean that VAT will be chargeable for all usage whilst roaming outside of the EU, in the destinations listed below, from the 1st November 17.

Europe Zone 2: Albania; Bosnia & Herzegovina; Channel Islands (inc. Guernsey, Jersey) & the Isle of Man; Faroe Islands, San Marino; Switzerland; Turkey

Asia Pacific Zone: Australia; New Zealand; Singapore; South Africa; Taiwan; Thailand

USA & Canada Zone: All American states plus Canada

Rest of World Zone 1: Afghanistan; Algeria; Angola; Anguilla; Antigua and Barbuda; Argentina; Armenia; Aruba; Azerbaijan; Bahrain; Bangladesh; Barbados; Belarus; Benin; Bermuda; Bolivia; Bonaire; Botswana; Brazil; Brunei; Burkina Faso; Cambodia; Cameroon; Cape Verde; Central African Republic; Chad; Chile; China; Colombia; Congo, People’s Republic; Congo, The Democratic Republic; Costa Rica; Curacao; Dominica; Ecuador; Egypt; El Salvador; Fiji; Gabon; Gambia; Georgia; Ghana; Grenada; Guam; Guatemala; Guinea; Guinea-Bissau; Guyana; Haiti; Honduras; Hong Kong; India; Indonesia; Iraq; Israel; Jamaica; Japan; Jordan; Kazakhstan; Kenya; Kosovo; Kuwait; Kyrgyzstan; Lesotho; Liberia; Macau; Macedonia; Malawi; Malaysia; Mali; Mauritania; Mauritius; Mexico; Moldova; Mongolia; Montenegro; Montserrat; Morocco; Mozambique; Myanmar (Burma); Namibia; Nepal; New Caledonia; Nicaragua; Nigeria; Oman; Pakistan; Palestine; Panama; Papua New Guinea; Paraguay; Peru; Puerto Rico; Qatar; Russia; Rwanda; Samoa; Saudi Arabia; Senegal; Serbia; Sierra Leone; South Korea; Sri Lanka; St Helena; St Kitts and Nevis; St Lucia; St Vincent and the Grenadines; Sudan (inc. South Sudan); Suriname; Swaziland; Syria; Tahiti; Tajikistan; Tanzania; The Bahamas; The British Virgin Islands; The Cayman Islands; The Dominican Republic; The Falkland Islands; The Ivory Coast (Côte d’Ivoire); The Netherlands Antilles; The Philippines; The Seychelles; The US Virgin Islands; Timor-Leste; Togo; Tonga; Trinidad and Tobago; Tunisia; Turks and Caicos Islands; UAE (United Arab Emirates); Uganda; Ukraine; Uruguay; Vanuatu; Venezuela; Vietnam; Zambia; Zimbabwe

Rest of World Zone 2: Andorra; Belize; Bhutan; Burundi; Comoros; Cook Islands; Cuba; Djibouti; Equatorial Guinea; Ethiopia; Greenland; Laos; Lebanon; Libya; Madagascar; Maldives; Sao Tome and Principe; Solomon Islands; Turkmenistan; Uzbekistan

It is worth noting that Rydal are a B2B provider and as such most of our end user customers and partners will not see any changes as this does not affect business customers. Should require any more detail please refer on the legislation you can view the document here… https://www.gov.uk/government/publications/vat-telecommunication-services-used-outside-the-eu

We’re making changes to our pricing 01/10/2017 

Over the last year BT have increased some of their prices relating to fixed lnies, broadband, fibre and bundles. We have protected your from these price increases for as long as possible (since March 2017) but now need to increase some of our prices. Please note the changes and the date these will commence on your bil:-

PSTN – Maximum of £2.85 (1st of December 2017)

 

ADSL broadband – maximum of £9.50 (1st of December 2017)

 

FTTC broadband maximum of £9.50 (1st of December 2017)

 

Static IPs – £4.50 (has been FOC to date)

 

SIP Trunks – Maximum £2.50 (1st of December 2017)

 

Leased Lines / EFM Lines – Maximum of £28.50 increase

Next Steps 

There’s nothing you need to do, but if you’d like to speak to someone please don’t hesitate to contact our customer service team or your internal account manager, you’ll find their number at the top of the page.

Any questions?

Not sure which phone system is right for you please do speak to one of our advisors today. Alternatively, request a free quote below.