Level 1 IT Support Technician Apprentice – Market Harborough Office

Job Description

IT Support Level 1 – Apprenticeship
Apply by emailing your CV and covering letter too: recruitment@rydalcomms.co.uk
Office Location: Market Harborough

You will be responsible for dealing with level one support issues for all service requests in a professional and timely manner. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software.

Duties and responsibilities include:

– IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
– Support of disaster recovery solutions
– Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
– Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
– Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
– System documentation maintenance and review in ticketing system
– Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages

Full Training to be provided by an experienced team.

The Level 1 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure. IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions.

This programme offers two pathways that provide the underpinning knowledge and skills in either a Hardware Solutions role or a Software Solutions role.

You will also learn on-the-job, working alongside experienced colleagues.

Desired skills: Advanced understanding of operating systems, business applications, printing systems, and network systems

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues

Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide services
Typing skills to ensure quick and accurate entry of service request details

You must hold 5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English
Future prospects

Permanent opportunity available after Apprenticeship for the right candidate.

About Rydal Comms,

Rydal Communications (part of the Rydal Group) is an Independent B2B IT & Telecoms provider based in Peterborough & Market Harborough, and was initially established as a telecoms company in 2009. We have since evolved into an Award winning, fully fledged Communications and Managed IT provider with over 70 staff. We provide Managed IT, Business phone systems, VOIP solutions, Gigabit broadband, mobile airtime, Landlines, CCTV as well as Engineering Installation Services to a large national client base. Clients range from small office clients to medium-large sized corporate clients, with multiple sites.

Rydal are passionate about our people as much as they are about their Customers. Do you want to be part of a team that’s striving to become the best Independent Telecoms Supplier for UK Businesses? If so come and join us.

Job Details

Salary: £10,000 per annum

Job Type: Full-time

Location: Market Harborough, UK

Department: Level 1 IT Support Technician - Apprentice

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