Apprentice Client Support Agent

Job Description

We are recruiting for an Apprentice Client Support Agent to join our Client Support Team.

The Customer Service Practitioner Apprenticeship that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help drive your career forward. We are here to guide and support you every step of the way! With close mentoring support, the Client Support Agent will report to the Service Support Manager

Qualification Requirements for the Role:

GCSE in English, Maths, ICT grade A*-C/9-4 or above (or equivalent)

The Job Role:

You will be the first point of contact for our Clients when they raise issues or queries regarding their services, including billing queries, mobile charges and contract queries. You will liaise internally within the different departments to resolve the queries.

Duties and Responsibilities:

– Respond to customers within a set Service Level Agreement
– Ticket queries sent to the correct department for investigation
– Update customers in a timely manner
– Process mobile hardware orders
– Process mobile queries and requests
– Liaise with Suppliers
– Correspond with Customers via email and phone
– Completing Credit Requests
– Ensuring customer records’ are kept up to date
– Process Cancellations

Knowledge and Skills required:

– Excellent written and verbal skills
– Strong communication skills and clear and professional telephone manner
– To have experience of working in a Team and be a dedicated Team player
– Able to use your own initiative when dealing with Customer queries
– Computer literate
– Positive can do attitude


– Competitive Salary
– 40 hours per week – Monday to Friday
– 21 days annual holiday + 8 bank holidays
– Pension with Employer contributions
– The opportunity to grow and develop skills.
– On-site free parking.
– Experience Team Building days out and Team Incentives
– Full appreciation and reward of hard working and long-term commitment.

Job Types: Full-time, Apprenticeship

Salary: £10,000.00 per year

Job Details

Salary: £10,000

Job Type: Apprentice Client Support Agent

Location: Peterborough or Market Harborough

Department: Customer Support

Any questions?

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