We recognise that every business has different needs. Every customer deserves to be the centre of attention, and that’s where we put all of our clients. We’ll provide you with the speed, efficiency, cost savings and customer service that you aren’t getting elsewhere.
The time has come for the latest Curo IP release. Some exciting new offerings are in play with this update and we hope you continue to enjoy the development path the product is taking to deliver innovative products to UK businesses.
All of our Curo IP products connect seamlessly and are designed as a software suite. We provide everything you need to communicate, collaborate, and connect.
To make it easier for our readers, we are going to issue dedicated product update blog posts so you can get a more in depth understanding of Curo IP and its new products wider benefits. Stay tuned for posts specifically about Curo IP meetings, where we zoom in on the features!
In the meantime, see below the improvements, new features, and What’s New in Version 6!
Curo IP Meeting is a new product, chargeable to use but for the minimum cost a huge benefit to Curo IP users. In Curo Meeting, users can video conference, share their screen, instant message, and send file links all at once!
Setting up a meeting is extremely easy! Meetings can be pre-planned, users will receive an e-mail notification as a reminder, or spontaneous. With the click of a button, a single or group chat can become a meeting.
There is a very simple drag and drop feature already used for conference calls within the Curo IP platform and instant messaging is also available for Meeting which you will see more about on the next offering. Users can add/remove participants as needed and even send invitations to non-Curo IP users! As of the 18th of August 2020 we are still testing this in BETA and expect to be having this available fully to all clients within September.
Mobile App Chat
The chat function onCuro IP has been improved and unified in version 6! Before, users could only join dynamic/existing conference calls and receive and place calls on the mobile app. Now the instant messaging feature on your desktop app is available on your mobile device.
Users now have all the same chat functions from the desktop to the mobile application in the field. Functions like: Group Chat, Name the Chat, Drag-and-Drop Contacts, Search in Message, and File Sharing. The data syncs between desktop and mobile applications so users will never miss a message.
Central Phone Book
The Central Phone Book feature improves user contact management by allowing Curo IP administrators to manage a centralised list of contacts. Central Phone Book enables you to sync your professional and personal contact directories directly into your Curo IP system.
Central Phone Book is shared across all Curo IP users and their supported handsets. Thanks to a mini LDAP server, the sync is instant! Before, users would have to reset their phones to save the contact, not any more! 1
That is not ideal when you have a large list of contacts to input. This feature allows users to upload or download a large number of contacts at once. They can be extension-specific contacts for more customisation or per tenant. The contacts are easily searchable and it works with major phone providers!
This feature was highly requested by our customers and is a necessity for hotels and other hospitality businesses etc. In the Enhanced Services section of Curo IP, there are two options provided to set Wake-Up Calls:
Enhanced Services – Wake-Up Call – *411
Enhanced Services – Operator Wake-Up Call – *412
The difference between the two options is *411 is a regular Wake-Up Call you create for yourself and *412, Operator Wake-Up Call, allows you to set it for someone else. In both cases, you go through an IVR and give the necessary information regarding the time when the wake-up call will be made. In the IVR, users can also edit, create new, list, or clear all as needed.
When you receive a Wake-Up Call, a different IVR is triggered where you can decide to cancel or snooze the call, like you would an alarm.
Curo IP Contact Center Edition
The newest version of Contact Center supports a blending mode for Agents. Blending mode is available in two forms, Automatic and Manual. In automatic blending mode, the system will automatically switch the agent between Inbound (Queue) and Outbound (Campaign) calls.
This will increase the productivity time of the agent, because they will always be on the phone. However, it is good to have the option to choose which mode you want to be in when the volume of calls increases. Manual Blending makes it possible to switch between Inbound and Outbound calls manually. The switching mode can be managed by the agent, in the agent panel, or by the supervisor.
Curo IP CC Edition 6 now offers a licensed Dialer feature! This new feature allows lists of data to be loaded into the database. Then the application runs and dials these numbers based on the algorithm or settings entered by the administrator.
While using the dialer, the agent’s interface displays specific information on each call, as well as who is next. The information the agent receives is completely customise able and can be done through the admin login.
The dialer is managed through campaigns because every campaign has a list of leads that must be called. The admin of the campaign is in charge of the strategy the dialer will use, Power, Progressive, or Preview. When the campaign is complete, a report with names, numbers dialed, and the outcome of the call will be available.
Skill Based Routing (SBR)
In our version 5 of Curo, we introduced queue rules and penalties. A penalty classifies how the calls are distributed to the agents through the queues. For example, if you had no penalties or a penalty of one, you are the highest priority agent. The system will assign calls to the highest priority agents first, and then only if everyone is busy, it would go to your lowest priority agents.
With that being said, the SBR feature in Version 6 makes it possible to open a call to more members or a completely different set of members! Agents with different penalties can now answer a call during different periods, as previously defined in the rules section.
For example, in a contact centre, you may have agents who are trained in different departments. If you had an agent who was experienced in sales, working in the support department, that could be of advantage to you. The administrator can set the support employee with experience in selling to the lowest priority. In the event the sales queue is extremely busy, the support employee could help. The admin would need to set a rule for the sales queue as “when all sales agents are busy, and customers in the queue have been waiting longer than a minute…” then another member could answer the line.
Now you have reviewed the notes of version 6 we hope you are excited to get your hands on the upgrade.
Should you wish to discuss any of the options availible with the upgrade please reach out to our team by emailing firstname.lastname@example.org , calling +441733511116 or contacting your account manager directly.
Excellent service as usual from the guys at Rydal. I cant recommend them enough. They accommodated our needs with not a lot of notice, helped us out and saved us money! As a new start up they have done our CCTV, phone system and all our IT and IT Support going forward. Special thanks to James for his efforts and Mark as our Account Manager looking after us! Thanks again.
Rydal's service has been par excellence right form the start. They have a great system in place to monitor your progress of any calls raised and even better staff to help deal with queries. I have experienced great service from Wayne, Mark, Phil, Steve, Andy and Leyla to name a few. Great job and I have good faith that they will continue to do so.
Great experience since from day one, knowledgeable, helpful & excellent customer service. Always quick to respond on both sales and support requests, as well as always being willing to go over and above to ensure requirements are met. Always happy to recommend Rydal.
Our business has literally just cut over from our old legacy telephone system to the new one configured by the Team at Rydal and we have been absolutely delighted with how smoothly the project has run to time in a very short period. Our customer experience will be transformed with the new professional features and the onsite training supplied by Rydal has been first class including how quickly minor glitches were quickly ironed out on the day. Would thoroughly recommend and forgot to mention we are even making a saving !
Rydal Comms have been an amazing support with provide all our telecoms needs. The cloud based system is very reliable and customer service/support was always on hand to help. I took advantage of a joint offer on a cloud based VoIP phone and business mobile which saved me a few ££!
Rydal Communications have been a supplier to Uniassist Ltd since 2009, they have provided impeccable service and support for our mobiles, network and landlines over the 9 years. We want to thank all of their team from helpdesk, IT support, account manager and director in ensuring our business needs are always met. Keep up the good work Rydal!!
Rydal Communications made contact with us regarding an offer they had on investing in to a new telephone system. Albeit a little apprehensive due to it being a big switch for us as a business, the offer seemed very good so we agreed to go ahead. Since our commitment to Rydal I can honestly say the process has been extremely seamless. All departments have been very communicative and kept us up to date with installations and switch over dates etc. Upon install at both offices we had an engineer called Wayne conducting the work, Wayne was extremely helpful and went above and beyond to ensure everything was explained and working correctly. A very good, stress free service delivered and of course a great first impression of Rydal Communications. Shane Ledger Totally Recruitment Limited.
We went with Rydal for a new telephone install and are completely regretting it. The price quoted is not the price being charged as they have now added on lots of extras that are essential, yet not mentioned in the initial quote. We've been going backwards and forwards for months trying to resolve this and are just met with a take it or leave it attitude.
Received quick and efficient service for my new contract phone. The handset is great as is the plan which Rydal took the time to find for me. They are quick to answer calls and emails whenever I need assistance and I look forward to using them in the future!
We have now been with Rydall communications for nearly 5 years. I can not fault their customer service and levels of quality. The staff are a pleasure to deal with. If on the rare occasion we do have a problem they are always on hand to deal with it. I would highly recommend using rydall as your communications provider as I think they are heads and shoulders above the rest.
Rydal's team of friendly, customer centric staff have great market knowledge and always found the best options for our circumstances. I would thoroughly recommend their services and know they are able to react and meet any needs. Keep up the good work guys.
**reply: I can send you our company name via email if you give me your contact info - thanks. Steve from Rydal gets very confrontational when he cold calls and can't speak to our manager (Eventhough our manager has clearly said he is not interested) Just a tip, if you're trying to sell to a business its worth not being aggressive as it breaks down any desire to work with your company :)Basically, chill out Steve.
Never given a 1 star review before! Very mislead by sales rep who promised a certain price point but this was not delivered. Rep has now left the company but Rydal will not take any responsibility. Whilst they do sort out issues eventually, it takes far too long to get things sorted properly and you have to keep chasing them. Phone diverts not actioned properly during key trading periods. Not really the type of company we like to do business with unfortunately. We have 3 years left of our 5 year contract and they have quoted us an obscene amount to part company. Proceed with caution, make sure you are aware of the Grenke rental charges and annual insurance premiums which are automatically extracted from your bank accounts.
Rydal and the team have been an absolute pleasure to work with, helping with a unified solution for our business - Multi site Phone system and Mobile phones for our staff. Customer service team have been really helpful in getting our mobile apps configured with our desk phones so we are able to manage calls out and about.Highly recommend the Rydal team!
Great service from a great company.! The personal touch is what we really appreciate and Leyla Panesar embodies the spirit of good effective customer service with a smile. We have been customers for 7 years this year and I can thoroughly recommend.
Josh has been always very helpful, he always take time to understand and solve the issue. He always follow up after any technical issue is resolved and make the system is up running as normal. Keep it up Josh and thanks for all the help.
Our Company has just moved to Rydal. Installation was quick and the engineer that put the new phone system in was a wonderful chap. Slight issues with the new desk phone that was rectified very quickly. Cant thank Andy in Tech support and our account liaison Lucy enough for the expedient help offered. Looking forward to moving forward with them. Would highly recommend.
We have used them for last 3 years and never had any problems, any queries are always dealt with immediately in a polite efficient manner. Recently we need to add world traveler to our account and Mandy sorted it for me within half hour
I spoke to Sam Holmes, Technical Specialist, to resolve my query about hold music. Response prior to this had been slow and I was frustrated, however Sam really turned it around and sorted out the issue really quickly for me, keeping me informed as he went. Would be very happy to deal with Sam again. :)
Following a terrible experience with another VOIP company, Rydal was a breath of fresh air! They were quick, helpful and polite. The system worked immediately it was plugged in. Good quality handsets and almost immediate replies to any queries. Add to that the fact that they were one of the least expensive of all providers, I am a very Happy Bunny.
Our small conservation/heritage charity, The Sherwood Forest Trust, upgraded our phone system and broadband to Rydal Comms in January 2019. The service they provide has been very stable, and any technical support has been swift and very thorough. I give special thanks to Josh Codd and Tim Prentice who have helped us out on several occasions. Also thank you to Layla who has provided great admin and finance support.Keep up the good work Rydal, you're helping us protect the world's most Outlawed Forest!!! :-)
I was worried by the concept of a VOIP system when signing the agreements with Rydal but i'm now glad to have taken the step. The install was carried out professionally and I was impressed with the service. The service department are supportive in dealing with the setup of the system with the huge range of functionality on offer. We did have a few concerns with billing but these are now fully resolved and our charges are what was agreed in the beginning - Thank you to all the team for your continued support
As a company we have had the pleasure of Rydal communication services for the past 2 years, and i must say they are an excellent company to have around supporting our Telephone network, They are reactive when we are needing there assistance and nothing is too much trouble, We have had no issues with them in the 2 years we have been with them and are actually looking at other services they offer as all companies need the customer support that Rydal offer and if they can do this in other areas of our business that is a plus to us as a company.
Be very careful of this company - there are lots of extra call charges and maintenance introduced down the line which are all hidden within the small print. Rydal were providing a good service at first but now that there are queries and credits requested for over charging they have become extremely slow to respond
New CCTV & Door Intercom & Access Control System installed at my business address. The installation team were fantastic, Jamie Southerland who did the final install and commissioning today was excellent. Very polite, professional and friendly throughout the works and went out of his way to make sure we were happy and satisfied with everything. Would happily recommend to anyone considering Rydal Communications.
A really efficient and effective service from Rydal Communications as the Lettering Arts Trust updated its phone system, with particular appreciation of Lucy Pulfree and Phil Kernick's excellent support.
We have enjoyed a long and productive working relationship with Rydal Communications. Our Account Manager, Mark Worraker, has always gone the extra mile to ensure complete Customer Satisfaction. It is a pleasure to work with such a supportive company, and individual.
As a longstanding customer HARP has been very happy with the service received from Rydal Communications. Everyone has always been so helpful with our calls for support, assistance and new kit. A special shout goes to Ash Mckie and Layla Panesar for their time, expertise and patience.
Fantastic service, Ash was very knowledgeable and shown a keen understanding of our business needs during implementation and I have been continuously impressed with the support teams efficiency and ability to resolve any issues immediately.
since signing up to Rydal, the service has been outstanding and all my queries have been answered quickly and efficiently. A massive thank you to Leyla Panesar who processed my order and ensured that all my needs and requirements were met to the highest standard
The team at Rydal installed our phone system in June 2016 not only does it work far better than than the old one but saved us over £150 pm and we experience less down time due to disruption of service. We were impressed with the way they handled everything from consultation to installation so when we experienced some IT issues we contacted them first. Their knowledge and efforts have saved us a great deal of time, expense and we have a fully working IT system tailored to our needs. Phil Kernick, our business manager is always at hand to deal with any issues we encounter and they are resolved efficiently and promptly and therefore we would recommend them to anyone.
Simply have to give this company 5 stars for they way they handled my initial inquiry and came up with both short and long term telephony solutions for my business. A big shout out to Phil Kernick who has been prompt in returning calls, emails and delivering excellent customer service. If you're looking for telephony systems and a company that delivers what they say than I highly recommend Rydal Communications.
We have used Rydal for many years now to take care of our business mobile phone contracts, with Phil Kernick always getting us great deals. The service as a whole is always excellent but the standout member of staff is Leyla Panesar. She is very knowledgeable, provides solutions to any needs or problems promptly and is always a pleasure to deal with - she's a keeper Rydal!
Rydal have been fantastic in supporting our communication needs at AASP.At no time has anything been too much trouble and any issues we have had have fast been resolved.A special thanks to Carrie-Ann, Layla, Mark, Steven and Wayne.keep up the great work folks.
Very happy to recommend Rydal Communications to anyone. From the first contact via their web site they have been very responsive and keen to get things up and running. I had a slightly difficult situation with a move of premises and wanting to retain a number. Rydal have come up with solution that works perfectly.
We really appreciate the great service given to us by Leyla Panesar. As soon as she became aware of the issue we were having she took charge of the situation and ensured it was fully resolved far faster than we had anticipated. We were impressed by both her professionalism and friendly manner. I have confidence that if we were to have any problems Leyla would help us resolve them
Had a visit last week from Carly Rose our new Account Director from Rydal Communications. So glad that she popped in. She identified some areas for improvements and upgrades to our service that will not only significantly benefit our retail stores but will save us money in the long run. Very honest open and friendly style of service which was really appreciated, and a breath of fresh air in what can be a stuffy sector! I'd highly recommend Rydals approach to customer service if you're thinking of migrating to a new service provider.
Running a large school means I have very little time for searching through the myriad phone deals out in the market. The team at Rydal removed all the stresses of the selection process by giving professional, solution based advice throughout. They were flexible to our changing needs and nothing was too much of a problem for them. The solution provided was market leading in terms of price and aftercare and was delivered in a world class manner. Would definitely recommend to anyone business looking for a personal touch with a corporate edge. Superb.
Wellington market has recently had new camera system installed and Darren who came out to site and quoted for the job was absolutely amazing, was there every step of the works and communicated wit us everyday to make sure the job was being done to our standards and also the other staff that installed it all was really good and professional, we definitely recommend this guys.
Steff,Some feedback for your team.I have to say Leyla, Carrie and Jason have been top draw in support of my initial call with regards to my phone still on 3G. Each one of them have shown, patience, empathy to ensure I’m set up on 4G. They have followed up as promised and updated me with numerous calls and emails throughout. You should be proud of the team you have for delivering an excellent customer service.
The friendly team at Rydal are very good at responding to the needs of Charles & Dean. They understand our requirements and work to ensure customer satisfaction is achieved. Their accessibility is notable and appreciated. Rydal recently installed our new telephone system which enables us to provide a more personalised customer experience and also captures useful information. Mandy, Leyla, Fiona, Bev, Kristian and Kully are terrific to work with.
When our current internet and phone providers could not help when our phone system went down, Rydal Communications stepped up to the mark.Not only was organizing the new system with Stefan easy and to our needs but everything he promised was delivered on time, we had a new phone system installed the next day.Rydal Communications also have a perfect customer support team, and deal with any problems within a timely fashion, you can also check on the progress where it gives you the name of the technician who has been allocated your problem.
Philip Kernick from Rydal has made our upgrade of company mobiles so very easy. It was a very helpful and efficient service we received. The whole team at Rydal are always very friendly. Response times and keeping us updated is always good. Great service. Thank you.