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Who are award winning Rydal Comms?
Rydal Communications was founded in 2008 by Managing Director, Steffan Dancy, starting from a home-based location delivering mobile airtime and BT line rental and call traffic to local small businesses within the Peterborough area.
Rydal has since evolved into an award winning, fully pledged Communications & Managed IT provider with over 35 staff supporting over 800 clients across the UK, Europe and US. Our service offering now specialises in Managed IT, phone systems, VoIP solutions, Gigabit broadband, mobile airtime and CCTV. This allows us to offer our clients a one stop service where they can rely on a trusted provider who truly does care about your business.
Every one of our customers is important to us. That’s because we see our customers more as our partners. Your success is our success, and we want to help you reach that success. In a marketplace flooded with so many alternatives offering similar alternatives, it really comes down to choosing the right supplier. We firmly believe that our expertise, customer service and product knowledge makes us that right one. Our award for the best customer service within the unified communications industry really does amplify this statement.
Steffan bases the success of the Rydal group solely down the its people and the family-run approach. We invest in our people, helping Rydal to achieve its goals with powerful consulting, great customer service and best of breed products.
Rydal lives by its core values – CONSULT | CONNECT | CARE
Each of our departments within the Rydal Comms focus on specific sectors of the communications & IT industry. This ensures that our customers get the expertise that they need.
As our business focuses heavily on our expertise, we believe that training and development should always be at the forefront of what we do, so we know exactly what our customers need.
Each of our clients has their own Account Manager, so you have a direct point of contact should you want to discuss or manage your telecommunications with us.
What we sell is best of breed and market leading, not cutting corners on wholesale costs for extra margins. All products we use and test in our own business. We will never sell our customers reconditioned components; however, we do buy old handsets back from customers who upgrade or buy new system.
Our Managing Director, Steffan Dancy, is extremely passionate about delivering service excellence. He believes most businesses can’t grow and succeed without this as a key pillar in their organisation.
Our service success has been recognised with Rydal being the proud winners of the 2017 Best Customer Service Team, awarded by the Comms National Awards and finalists of the SME Business Awards for Service Excellence.
Whilst we always strive to deliver excellence if you feel Rydal have areas for improvement please let our management team know by clicking below. We love all feedback, it really helps us improve our service delivery.
Customer Service Manager
Head of Account Management
New Business Sales Manager